Introduction and architecture

• Introduction of C4C
• Evolution of C4C as a product from SAP
• C4C base architecture
• Data center and concepts of system and tenants
• Public vs Private tenant

Basic configuration for C4C project

• Launch methodology
• Hybrid Methodology
• Project Scoping
• Questionnaires
• Fine-tune activitiest

Master Data

• Organization Structure
• Territory Management
• Customer Master Data
• roduct Master
• Registered Products
• Product warranty
• Product Categories
• Employee Master data

Activity Management

• Phone call activity
• Integration of C4C to email exchange server like outlook, lotusnotes, gmailetc
• Email activity
• Task activity
• Appointment activity

 

Sales Process

• Leads
• Opportunities
• Sales Quotes
• Internal Pricing
• External Pricing
• Sales Orders
• Sales Forecasts
• Sales Target planning
• Opportunity forecasts

Service Process

• Installed base
• Service ticket management
• SLA response and SLA resolution configuration

Marketing

• Target groups
• Individual customers
• Campaigns

Concepts common to all processes

• Work flows
• Notifications
• Approvals

Integration scenarios

• Mashups and Web services
• Email integration
• Mobile integration
• Code list mapping
• ID mapping for integration

 

User Interface

• UI enhancements
• UI personalization
• Home screen configuration
• Reporting capabilities

 

Roles and Authorizations

• Business Roles configuration
• Business user configuration