iBase Training

Official Website

SAP C4C online training course content by corporate trainers

 

Introduction and architecture

  • Introduction of C4C
  • Evolution of C4C as a product from SAP
  • C4C base architecture
  • Data center and concepts of system and tenants
  • Public vs Private tenant

Basic configuration for C4C project

  • Launch methodology
  • Hybrid Methodology
  • Project Scoping
  • Questionnaires
  • Fine-tune activitiest

Master Data

  • Organization Structure
  • Territory Management
  • Customer Master Data
  • roduct Master
  • Registered Products
  • Product warranty
  • Product Categories
  • Employee Master data

Activity Management

  • Phone call activity
  • Integration of C4C to email exchange server like outlook, lotusnotes, gmailetc
  • Email activity
  • Task activity
  • Appointment activity

 

Sales Process

  • Leads
  • Opportunities
  • Sales Quotes
  • Internal Pricing
  • External Pricing
  • Sales Orders
  • Sales Forecasts
  • Sales Target planning
  • Opportunity forecasts

Service Process

  • Installed base
  • Service ticket management
  • SLA response and SLA resolution configuration

Marketing

  • Target groups
  • Individual customers
  • Campaigns

Concepts common to all processes

  • Work flows
  • Notifications
  • Approvals

Integration scenarios

  • Mashups and Web services
  • Email integration
  • Mobile integration
  • Code list mapping
  • ID mapping for integration

 

User Interface

  • UI enhancements
  • UI personalization
  • Home screen configuration
  • Reporting capabilities

 

Roles and Authorizations

  • Business Roles configuration
  • Business user configuration

 

 

Student Registration

Name

Email Id

Country Code

Mobile No

Course Name

City