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SAP CRM Online Training course content by hands-on corporate trainers

 

Base Customization

 

  • Account Management
  • Organizational Management
  • Product Master
  • Transaction Processing
  • Activity Management
  • Partner Processing.
  • Pricing Fundamentals (It will cover in Sales)

 

Marketing

 

  • Introduction Web Client UI : Marketing
  • Marketing planning and Campaign Management
  • Campaign Automation
  • Segmentation
  • Personalized Mails
  • Product proposals
  • Lead Management
  • External List Management

 

Sales

  • Opportunity Management
  • Copying Control
  • Quotation Management
  • Sales Order Management
  • Pricing
  • Activity Management
  • Territory Management

Service

  • Overview of CRM Service
  • Installed Base Management And Individual Objects
  • Service Agreements
  • Service Contracts
  • Service plans
  • Service Order Management
  • Product service letter
  • Complaints and Returns
  • Warranty Claims

 

 

Web Client UI

 

  • Business Roles
  • Navigation Bar
  • UI Configuration
  • Transaction Launcher (Tech)
  • Easy Enhancement Workbench (Tech)
  • Application Enhancement Tool (Tech) (It will come 7.0)

 

IC_ Agent

 

  • IC in Marketing
  • IC in Sales
  • IC in Service

 

 

Middleware.

 

  • Overview of Middleware
  • Business Documents
  • Initial Load
  • Delta Load
  • Synchrcnization
  • Object Management
  • Monitoring Objects
  • Administration Console

BDoc Monitoring

 

 

Student Registration

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